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This is not something a dealership signs up nor pays for.
Five Star Elite certification must be earned by following a strict set of training,
facility and process requirements all designed to put you, the customer, in charge.
It's a Commitment to Continuous Improvement
Your Five Star Elite dealership is totally committed to your satisfaction.
They continuously look for ways to improve how they do things by following up with
you, and listening to you. If there's a problem, they fix it. Then they check the
process to determine what change is necessary to ensure it doesn't happen again.
It's a Customer-Focused Process
Your Five Star Elite dealership has a certified sales and service process that helps
ensure every customer gets treated right, each and every visit. Only dealerships who
provide their customers with a totally satisfying sales and service experience become
certified. And only dealerships who do it year after year stay certified.
Plus, an independent third party validates the
DaimlerChrysler Five Star Elite certification process.
It's a Better Way of Doing Things
Your Five Star Elite dealer is committed to improving your experience at the dealership.
From the moment you walk through the doors to the time you leave...
you'll see it every day, in every way.
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